Patient management systems refer to all the software that is required to manage patient records, diagnoses, prescriptions, interactions, information, and encounters with the healthcare community. It could pertain to a single organisation or a community database. Patent management system is largely administrative in nature, but it can have a significant impact on improving the delivery of healthcare among patients.
The purpose of the system is to keep track of all information of a patient and improve patient engagement. We can improve both dramatically when we use modern software. With the help of such systems, doctors can now access complete patient records in seconds, while ensuring that we are able to track a patient’s progress at all times.
What does it include?
Any good patient management system will include the following:
Medical records: This is one of the most essential requirements for any medical organisation. It records the patient’s entire medical records, including registration, ID details, insurance, attending doctor and other pertinent details. This patient information is critical and recorded as archival data that can be retrieved every time the patient makes a visit. The detailed data is meant to ensure that patient intake is smooth and as quick as possible. Once the registration is done, patient’s resists can be done in an almost automatic process. It also helps us to keep a track of patients and their history in an organisation.
Scheduling: Patient management system software has helped us in creating an automatic and flawless system of scheduling. Today it is a software that manages all the scheduling automatically. Once the schedule details are filled in for each patient, in-built reminder system can alert the patient authorities as well as the patients. Most hospitals and clinics have gone a step ahead with the scheduling built into their websites. Patient can book their appointments online. This access is 24/7 and they can reschedule or cancel at any time. The software keeps track of the appointment and no-shows. Some scheduling pages also have registration and payment included in the same page.
Email/SMS reminders: To improve patient engagement, some healthcare app also include email or SMS reminders. This is especially useful when dealing with infants, elderly, chronically ill or severely sick people who need to schedule appointments often. For instance, many paediatric clinics send out email or SMS reminders for vaccinations.
Billing: Medical billing is often complicated because of the many factors involved — insurance, different procedures, tests and various subsidies. Billing systems are meant to not just make this entire process lightning fast, it also ensures that we have all this data easily accessible. Treatment plans can be inbuilt so that the entire process is automated. The patient management system also records the insurance details and every time the patient revisits, the records can be retrieved. We can also keep records at various visits to keep a track of the patient’s total billing.
Security: Ensuring software security is critical for a healthcare organisation because these often deal with personal, professional and financial information of a patient. This includes account details, insurance details, identification certificates, residence proofs and more. This is vital information that can be used for identity theft. Cyber criminals have also used the management software to shut down and paralyse the working of an organisation, holding it to ransom. Top-of-the-line security is critical to ensure that all this data is protected.
Patient profile: One of the most valuable tools in ensuring better patient engagement is creating a patient profile. This allows the patients as well doctors to access all records in one place in an instant. The profile carries all the details of the patients — past treatments, tests and procedures. We can improve patient engagement, diagnosis and treatment with one simple tool. The profile is the complete medical history of the patient.
Inpatient records: This software is designed to collate all information of patients inside the hospital. It keeps a track of patients admitted, discharged, beds occupied, beds available, rooms available, meal plans, visiting doctor and all other details regarding inpatient stays.
Insurance: What patient management system can ignore insurance? Connected with billing, the insurance makes the massive task of managing different patient and insurers easy and smooth. With archival records, we can also retrieve this information quickly when a patients revisits the hospital or clinic.